POLICIES

COVID-19 SAFETY

Out of an abundance of caution for our staff, our guests and our community, we’ve made many internal changes to our salon procedures. Please visit our COVID-19 Safety page to see the policies that will affect your visit.

PAYMENT POLICY

All payments must be made at the end of the appointment, if for some reason you are unable to pay there will be a charge of 5% compounding interest every day you are late.

New guests & guests who have a no-showed or have a late-cancellation history will be asked to reserve their appointments with a deposit.

All appointments require a credit card on file to reserve appointment time and date.

We accept VISA, Mastercard, American Express, Discover or cash for payment of services with valid ID. We do not accept card payments over the phone. We do not accept checks for any form of payment.

GUEST SATISFACTION

At One Aveda we are committed to complete guest satisfaction. If you are not completely satisfied with your service, please contact our front desk team within 48 hours of your service to book a complimentary adjustment within 2 weeks of your appointment. The adjustment appointment will be scheduled with the same service provider who performed the original service. However, in the case that the original service provider is unavailable, or if you feel that the service provider is unable to provide the service, an exception may be made and the adjustment may be scheduled with another service provider. Due to the nature of the service, we do not offer refunds.

CHILD POLICY

Our services are reserved for you and other guests for total relaxation. For this reason and for insurance liability, no children under the age of 12 are permitted in the salon area unless having a service. We cannot assure their safety in a professional environment. Your understanding is greatly appreciated.

CANCELLATION

We understand special circumstances are unavoidable and a cancellation may be necessary. If you find your self unable to keep your appointment, we request at least 24 hours notice. All cancellations must be done through phone call.

Cancellations through email, text or social media will not be valid. Guests who do not honor their appointment may be charged a cancellation fee as follows. These polices also pertain to all online booked appointment(s).

  • 24 Hours Notice: Service(s) may be cancelled without charge
  • 12 Hour Prior Notice: 50% of Services (s) will be charged
  • Same Day/Failure To Show: The entire service(s) will be charged
  • Cancellation Under 24 Hours Notice: Services(s) subject to a charge up to full amount of services

This courtesy enables the availability to schedule another guest in, in turn and maintain a higher availability of services for you as well as others.

  • Arrivals more than 15 min late may be refused in order to not compromise the quality of service. If the appointment is modified, the full charge for what was booked with will be charged.

RIGHT TO REFUSE POLICY 

We will refuse service to anyone under the influence of alcohol or drugs behaves inappropriately, is abusive or can pose a threat to our business, our employees and its patrons.

GIFT CARD POLICY

One Aveda Salon gift cards are perfect for any one on any occasion and redeemable only at One Aveda location. Our gift cards can be used toward any salon service and for purchase of any products. Gift cards are not redeemable for cash. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. One Aveda Salon is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.

ONLINE BOOKING POLICY

Appointments booked online must be guaranteed with a credit card payment. Gratuity is not included in the service amount and is happily accepted upon completion of the service.

PRODUCT RETURNS

We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return the product for an exchange within 30 days of the original purchase with a valid receipt.

Unfortunately, we cannot accept the following items for a refund or exchange: makeup and makeup brushes, or products that have been used more then a few times.